A Volvo Customer Support Agreement is a tailor-made service package to meet your needs. It helps you better control costs, maximize equipment uptime, and allow you to focus on your core business.
Meet your business needs
Strong partnerships
Customer Support Agreements strengthen the bond between dealers and customers through services such
as regular maintenance checks, helping to build a good partnership.
Focus on your core business
Customer Support Agreements give you the peace of mind to focus on the most important part of your
business, addressing areas of your business that need improvement and ensuring you are operating
correctly and smoothly on the job site.
Cost control
With the hourly price determined in the Customer Support Agreement, you can better plan your
operations, reduce risk, and make you more competitive when bidding.
Maximum uptime
Volvo service technicians are trained to monitor the machine's operating condition and performance
parameters using Volvo analytical tools and the latest technology to ensure maximum uptime.
Four customer support agreements
Volvo offers four customer support agreements, Gold, Silver, Blue and White, so you can choose the most
efficient solution for you.
Gold Customer Support Agreement
The Gold Customer Support Agreement is our most comprehensive service. The agreement provides
preventive maintenance, inspections and necessary repairs, all performed by trained Volvo service
technicians. It also includes services in the Blue Agreement, including repairs of all parts, to
meet your expectations for productivity and uptime.
Silver Customer Support Agreement
The Silver Customer Support Agreement provides the same services as the Blue Agreement and provides
specific parts repair services
Blue Customer Support Agreement
The Blue Customer Support Agreement provides preventive maintenance and inspections. Analysis tools
and services such as CareTrack, Volvo Oil Analysis and MATRIS Analysis can be included in the
agreement to help you better monitor your machine.
White Customer Support Agreement
The White Customer Support Agreement provides regular machine inspections of all important
components and functions by trained Volvo service technicians.
Volvo Construction Equipment provides you with high-quality products and services overall solutions
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